There are various USB flash drive in the market, Anviz device can not compatible with all the USB flash drive.
We suggest use SanDisk or Kingston brand USB flash drive. Capacity is under 8GB.  File system is FAT32.
If still not working, try again with another one or getting support from Anviz.

1) Step 1.1: Connection via mini USB.  (Skip to Step 1.2 if using the TCP/ IP model)

CrossChex -> Device -> Add -> Input ‘0’ as device ID -> Add

2) Step 1.2: Connection via the TCP/ IP model.

Click the ‘Add’ button and then ‘Search’ button. All available devices will be listed below. Choose the one device that you want to connect to CrossChex, and press the ‘Add’ button.




Step 2: Test if the device is connected to CrossChex. 

Click the ‘Synchronize time’ to test if the device/s and CrossChex are connected successfully.

 

Step 3.1.1:
Select the user/s that you want to remove admin permission. Double click the user to open Add/ Modify User Info page, then change ‘administrator’ (the administrator displays in red font) to ‘Normal user’.

CrossChex -> User -> Select one user -> change Administrator -> Normal user




Choose ‘Normal user’, then click the ‘Save’ button. It will remove the user’s admin permission and set it as a normal user. 



Step 3.1.2:

Click ‘Set Privilege’, choose the group, then click the ‘OK’ button.





Step 3.2.1: Back up the user and records. 







Step 3.2.2: Initialize the Anviz Device  (*******Warning! All Data Will Be Removed******)

Click Device information, click initialize the device, then click ‘OK’


 

1) Reset Anviz devices admin pasword. 

Run CrossChex -> Device -> Device Parameter -> Management Password -> OK

Step 1: Connection via the TCP/IP model.  Run the CrossChex, and click the ‘Add’ button, then the ‘Search’ button. All available devices will be listed below. Choose the device that you want to connect to the CrossChex and press the ‘Add’ button.


Step 2: Test if the device is connected to the CrossChex.

Click the ‘Synchronize time’ to test and make sure the device and CrossChex are connected successfully.

Step 3.1.1
Select user/s that you want to cancel administrator permission, and double click the user, then change ‘administrator’ (the administrator will display in red font) to ‘Normal user’.

CrossChex -> User -> Select one user -> change Administrator -> Normal user





Choose ‘Normal user’, then click the ‘Save’ button. It will remove the user’s admin permission and set it as a normal user.  


Step 3.1.2

Click ‘Set Privilege’, and choose the group, then click the ‘OK’ button.






Step 3.2.1: Back up the users and records. 







Step 3.2.2: Initialize the Anviz Device (********Warning! All Data Will Be Removed! **********)

Click ‘Device Parameter’ then ‘Initialize the device, and click ‘OK’



 

Situation 1: Anviz device is connected to the CrossChex but the admin password is forgotten. 

CrossChex -> Device -> Device Parameter -> Management password -> OK


 

Input ‘000015’ and press ‘OK’. A few random numbers will pop up on the screen. For security reasons, please send those numbers and the device serial number to the Anviz support team ([email protected]). We will provide technical support after receiving the numbers. (Please DO NOT turn off or restart the device before we provide technical support.)


 

Input ‘In’ 12345 ‘Out’ and press ‘OK’. It will unlock the keypad. Then follow the steps as Situation 2.

Ethernet Setting in device:

1. Go to device administration page (put user: 0 PW: 12345, then ok) to choose network.	2. Choose Internet button.	3. Choose “Ethernet” in WAN mode.
4. Choose Ethernet button	5. Activate Network.	6. Input the IP address can be connected with PC or choose DHCP (Auto).

Note: After Ethernet connected, the”!”on right corner Ethernet logo will disappear;

Test device connection with computer:

WIFI Setting in device:

1. Go to device administration page (put user: 0 PW: 12345, then ok) to choose network.	2. Choose Internet button.	3. Choose “Ethernet” in WiFi mode.
4. Choose WiFi button	5. Connect to WIFI Available	6. Choose DHCP

Note: After Ethernet connected, the”!”on right corner Ethernet logo will disappear; WiFi Setting in Device.

Test device connection with computer:

1.If after power off and restart, time changes to a faulty time, but time keep going , pls change the button battery.

2.If device time is slower or faster less than 3 seconds, pls adjust time by “Time Calibration” parameter in the software.

3.If time error range is more than 3 seconds, maybe the time crystal oscillator is fauty.

4.If the time is messy, maybe the time chip is fauty.

If the reader ‘s standard port has dry contact signal, it can open the lock directly, but if it has wiegand signal, it must connect access controller.

1, connect to lock directly, and any type cable can be used to connect.

2, Connect through a power supply, which is much safer.

For NO lock, there are no power from these two pin normal, so the NO emlock will be closed normal, and if passed the finger or card, the relay will release, then these two pins will output 12V power, the NO emlock will be unlocked.

For NC lock, there are 12V power from these two pin, so the NC emlock will be closed normal, and if passed the finger or card, the relay will release, then these two pins will be without 12V power, the NC emlock will be opened.

3, you can also use a special e-clock power supply.

The remote connect is usually as the following picture:

The Device work as Server model: 

And the Router/Switch needs a static public IP address. And one port of the Router/Switch communicate with the Device bind though 5010 port .

So in the Device you should set two options: IP address (public IP address) and Port (5010).

In the software you need to type the Device ID and public IP address into the software.

The Device works as Client Server model:

And the Router/Switch also needs a static public IP address.  And one port of the Router/Switch uses the bind 5010 port to communicate with the Software.

So in the Device, there are two options that should be set: Server IP address (public IP address) and Port (5010).

 In the software you need to enter the Device ID. IP address is not needed.